Collection of Personal Data
Parcel Santa only collects personal information that is necessary to carry out its contractual obligations, in accordance with legal requirements. The failure to provide Parcel Santa with mandatory personal information may result in Parcel Santa being unable to provide you with the requested service. Where any information is not necessary, the field will be marked "optional" in the relevant forms.
Personal data may be collected directly from you through the Parcel Santa website, by email, over the phone, or provided to us by the last mile delivery company that is delivering your article. The data collected may include, but is not limited to, your first and last name, billing and/or delivery address, mobile phone number, email address, banking and/or credit card details, and if you have contacted Parcel Santa’s customer service, the details of the contact and the contact history.
The use of the Parcel Santa website may also include the gathering of data which may at times contain or be associated with personal data. Examples of data which may be collected include: the number of times you visit the Parcel Santa website, the length of time spent on the Parcel Santa website, the pages you visit on the Parcel Santa website, as well as server log data such as your computer's IP address, your preferred browser and the website you visited prior to using the Parcel Santa website.
Use of Personal Data
The purposes for which Parcel Santa collects and uses your personal data include, for example, ensuring that you have not opted out of Parcel Santa's service, providing you with the service (including notifying you regarding the status of your order or delivery), verifying your identity when using the service, and resolving any problems or disputes you may encounter in relation to the service.
Parcel Santa may also use your personal data for complying with legal and regulatory obligations and requirements; accounting, risk management, compliance and record keeping purposes; research and evaluation purposes; and staff training.
If you have contacted Parcel Santa's customer service with any complaints or comments, we will use and/or disclose your personal data (including contact history) to respond to you and handle the complaint. If you do not wish for Parcel Santa to disclose your identity to the party you are complaining about, you must let Parcel Santa know immediately. However, doing so may limit our capacity to deal with your complaint effectively or satisfactorily.
Parcel Santa will use your personal data to market its services to you only if you have provided your consent for it to do so. You may opt out of receiving any such direct marketing messages at any time. If Parcel Santa needs to use your personal data for any other purposes, Parcel Santa will notify you and obtain your consent beforehand. You will be given the opportunity to withhold or withdraw your consent for the use of your personal data in relation to these other purposes.
Disclosure of Personal Data
Your personal data will be disclosed to third parties only with your consent or when it is necessary for Parcel Santa to carry out its obligations to you. For instance, Parcel Santa may contract with a service provider to perform technical, administrative, marketing, or other services on Parcel Santa's behalf, or partner with a last mile delivery company to provide the service to you. Parcel Santa may share your personal data with such service providers. Parcel Santa may disclose your personal data to third parties who provide necessary services to Parcel Santa, such as Parcel Santa's consultants and professional advisors (such as lawyers, accountants, and auditors). Parcel Santa may also disclose your personal data to third parties in order to comply with legal and regulatory obligations and requirements. Parcel Santa may also disclose your personal data, and you consent to the disclosure of your personal data, to other entities within the Parcel Santa group of companies.
The personal data you provide to Parcel Santa will be transferred to and stored with a cloud service provider with servers that are located in Singapore. Some of these countries may not have the same or substantially similar privacy laws than those of your home jurisdiction. In those circumstances, Parcel Santa will ensure that recipients in those countries will provide you with a standard of protection that is at least comparable to the protection of your home jurisdiction.
Retention of Personal Data
By using Parcel Santa's service or the Parcel Santa website, you signify that you consent to the collection, use, and disclosure of your personal data by Parcel Santa in accordance with this Policy.
Parcel Santa will take all reasonable precautions to ensure that the information you have provided is protected against unauthorised or unintended use, access or disclosure. Due to the nature of the internet, Parcel Santa does not provide any guarantee or warranty regarding the security of your personal data during transmission to Parcel Santa or storage by Parcel Santa and you acknowledge that you disclose your personal data to Parcel Santa at your own risk.
Withdrawal of Consent, Access to & Correction of Personal Data
If you would like to unsubscribe from receiving direct marketing communications from Parcel Santa or do not want us to share your personal data with other parties, please contact us at the email address provided below or follow the steps to unsubscribe which are presented in communications you receive from us. We will use reasonable endeavours to comply with your request within a reasonable period of receipt of your request. Please note that the withdrawal of any authorisations for processing of your personal data by third parties may result in us not being able to provide you with any services.
Parcel Santa needs your assistance to ensure that the personal data provided to us is complete and accurate. All requests to access or correct personal data must be in writing.
This Policy applies to the Parcel Santa website and information that Parcel Santa collects from you. Parcel Santa may offer through its website or send to registered users links to or offers from third parties. For example, Parcel Santa may enable you to share certain materials on Parcel Santa's services with others through social networking services such as Facebook or Twitter. This Policy does not apply to information that you may provide to or that may be collected by such third parties and Parcel Santa is not responsible for the collection, use or disclosure of your personal data by such third parties. When visiting these third parties websites or disclosing your personal data to third parties, you should request that such third parties provide you with their applicable privacy policies and/or other terms and conditions before engaging with such third parties.
Parcel Santa shall not be liable for any special, punitive, exemplary, incidental, indirect, or consequential damages of any kind, or for any loss of reputation or goodwill, whether based in contract, tort (including negligence), equity, strict liability, statute or otherwise, suffered as a result of unauthorised or unintended use, access or disclosure of your personal data.
Changes to this Policy
Parcel Santa may amend this Policy from time to time. The amended Policy will be published on the Parcel Santa website at www.parcelsanta.com.